Battery Wharf Hotel FAQs
Frequently Asked Questions
What time can I check in?
Check-in is at 3:00 pm. Should you arrive early, we will happily store your luggage. When your room is ready, we will give you a call.
What time is check out?
Checkout is at Noon.
Will I be charged for an early departure?
If your booking is prepaid, nonrefundable – the full stay will still be charged. All other reservations will be charged one night's room and taxes for early departure.
What if I need to check in late?
Our Front Desk is staffed 24-hours a day. You may arrive at your leisure, but feel free call and let us know.
Can I get a late checkout?
Check-out is at 12 noon. Should you need a little extra time, please inquire at the front desk. Additional cost may apply.
What is the minimum age required to check in?
Minimum age required to check in is 21 with a valid credit card and government issued ID.
What is your cancellation policy?
You may cancel your reservation up to 48-hours in advance of the arrival date. If you cancel within the 48-hour time frame, you will be charged for one night room and tax.
If you booked a Non-Refundable reservation you will be charged the full cost at time of booking with no refunds or cancellations possibilities.
Do you serve breakfast?
Breakfast is served daily from 6:30am – 10:30am at the Battery Wharf Grille. For a quick grab and go, Café Amalfi provides a wide selection of delicious pastries, fresh fruits, juices, coffee, tea, and more while taking in the beautiful historic views of North End.
Do you serve lunch or dinner?
Lunch is only open from Friday-Sunday during the season. Dinner is served at the Battery Wharf Grille from 5pm-10:30pm. Our firepit tables at our outdoor Terrace are open all year long.
Do you provide room service?
We provide room service at the hotel.
Do you have event or meeting space?
We offer over 7,000 square feet of flexible meeting and event space. Please contact our Director of Sales, Susan Rueckel via email at susan.rueckel@batterywharfhotel.com.
Do you have a Fitness Center?
We do have a fitness center on-site.
Where do I park while staying at the hotel?
We offer valet parking on-site.
How far away is Faneuil Hall?
Faneuil Hall is minutes away via Taxi or by foot.
How far away is the Boston Logan International Airport?
Boston Logan International Airport is three miles away from the hotel.
Do you have an airport taxi?
The Rowes Wharf Water Taxi provides exclusive Airport Water Shuttle services for $12.00 or $24.00 round trip.
What types of rooms do you have?
We have several different room types, from cozy double bed rooms to spacious suites. Please visit our accommodations page (https://www.batterywharfhotelboston.com/accommodations) for a full list of rooms and photos.
What will the view from my room look like?
Most rooms have street or water views since we are located on the waterfront and our suites provide an incredible view of Boston Harbor.
Do you have rollaway beds?
We have a limited number of rollaway beds available. We highly recommend calling in advance to reserve one and there is a $25 fee per rollaway bed.
Do you offer WiFi?
We offer complimentary WiFi for all of our guests. A code will be provided to you at check-in.
Do you permit smoking in any guest rooms?
We are entirely smoke-free. Fines will be imposed if evidence of smoking is found in your room.
Do you have Concierge services?
Our Front Desk team is happy to assist you with tour, attraction, and dining information.
Do you have an elevator?
There is elevator access in all of our buildings.
Do you have any handicapped accessible rooms?
Yes, we have a limited number of handicapped accessible rooms. Please let us know as soon as possible if you need an accessible room which is based on availability.
Do you have a bar?
We do have a bar on-site Battery Wharf Hotel opens at 5pm-11pm on Monday-Thursday and 11am-11pm on Friday-Sunday.
Is the hotel pet friendly?
We are pet friendly. Guests have to sign a pet policy agreeing to the terms.
Is it cheaper to book a room on one of the discounted online travel sites?
Contrary to popular belief, you will usually get the best rate at any hotel by calling the property directly.
What methods of payment do you accept?
We accept Visa, MasterCard, American Express, and Discover.
Do you have a business center?
We have a small business center located on the Lower Lobby with computer and printer access.
Do you have a pool?
We do not have a pool.
Do you have hairdryers in your rooms?
Yes, every room has a hairdryer.
What toiletries do you provide?
We provide shampoo, conditioner, bar soaps, body lotion, and shower gel in every guest room. Additional toiletries are available on request.
Do you provide daily maid service?
Daily maid service is provided.
Do you have turndown service?
We do not provide turndown service.
Do you have vending machines and ice machines?
No vending machines and ice machines are located on floors on Building 3 and 4, but Building 5 does not have ice machines on every floor. If you call the front desk; we will assist in making sure you get ice to your room. There is a convenience store and Deli within walking distance, should you need anything.
I forgot some of my personal toiletries, what should I do?
We have toothbrushes, toothpaste, razors, shaving cream, sewing kits, and shower caps available at the front desk, at no charge.
Do you have refrigerators in your guest rooms?
Rooms have mini fridges catered to only our minibar items. If you would like a fridge for your personal items, please contact a front desk agent. (limited amount only).
Can I book your rooms for my entire wedding party?
Group blocks are available. Please contact our Director of Sales, Susan Rueckel via email at susan.rueckel@batterywharfhotel.com.
Does the hotel handle packages for guests?
The Battery Wharf Hotel, Boston Waterfront will accept packages for all arriving and in house guests. Packages should not be sent to the hotel until three (3) days prior to guest arrival. All packages should be addressed to the guest whose name is registered on the reservation. Packages that are received without a matching name to a reservation will be returned to the sender. If you wish to send more than 2 packages additional cost may apply.